Terms of Service

The fine print, clearly explained.

These terms govern your use of the Slyderz food truck discovery and ordering service. Please read them carefully — they cover everything from placing an order to resolving disputes.

Effective date
August 12, 2026

Last updated
August 12, 2026

These Terms of Service ("Terms") are a binding agreement between you and Slyderz ("Slyderz", "we", "us", or "our") governing your access to and use of our website and food truck discovery and ordering service (together, the "Service"). By accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

01

Acceptance of These Terms

By creating an account, placing an order, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. Additional terms may apply to specific features, offers, or promotions we make available, and we will make those terms available to you where they apply.

02

Eligibility and Accounts

You must be at least 16 years old to use the Service. You agree to provide accurate, current, and complete information when you create an account and to keep that information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. If you believe your account has been compromised, contact us immediately at support@slyderz.co. You may also place orders using guest checkout, in which case only the information required to fulfill your order is collected.

03

Orders and Payments

  • Orders placed through the Service are subject to acceptance by the food truck you order from.
  • Prices and menus are set by each food truck and may change at any time. The price displayed at checkout is the amount you will be charged.
  • Payments are processed securely by our payment provider, Stripe. By placing an order, you authorize the charge for the total amount shown at checkout, including any taxes or fees.
  • Pickup times are estimates. Your order will be ready when the truck confirms it, and you are responsible for retrieving your order at the specified time and location.
  • Cancellations and refunds are handled by the food truck in accordance with its posted policy. If you have a problem with an order, contact us and we will help you resolve it.
04

Food Truck Vendors

Food trucks listed on the Service are independent operators and are not employees, agents, or partners of Slyderz. We provide a platform that helps you discover trucks and place orders; each truck is solely responsible for the food it prepares, including its quality, safety, allergens, and accuracy, as well as for fulfilling and delivering your order. For issues related to the food itself, please reach out to the truck directly, and we will gladly help coordinate.

05

Location Services

Some features of the Service rely on your device location to show food trucks near you. When you enable location access, you grant us permission to collect and use your location information as described in our Privacy Policy. You can revoke this permission at any time through your browser or device settings, though some features may not work as well without it.

06

Text Messages and Notifications

With your consent, we may send you text messages and emails with order confirmations, status updates, and pickup reminders. Message and data rates may apply depending on your carrier and plan.

You can opt out of text notifications at any time by replying "STOP" to any message you receive, and you can unsubscribe from marketing emails using the link included in each email. Transactional messages required to fulfill your order cannot be opted out of entirely.

07

User Conduct

When using the Service, you agree not to:

  • Use the Service for any unlawful, fraudulent, or deceptive purpose.
  • Impersonate any person or entity, or misrepresent your relationship with us.
  • Interfere with, disrupt, or attempt to gain unauthorized access to the Service, our systems, or other users' accounts.
  • Scrape, crawl, or otherwise collect data from the Service automatedly without our written permission.
  • Place orders through automated means or resell orders placed through the Service.
  • Harass, abuse, or harm any other person, including food truck staff.
08

Intellectual Property

The Service, including its software, design, content, logos, and the "Slyderz" name, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, revocable license to use the Service for your personal, non-commercial use. You may not copy, modify, distribute, or reverse engineer any part of the Service without our prior written consent.

09

Third-Party Services

The Service relies on and links to third-party services, including Stripe for payment processing, Twilio for text messages, and providers of email, analytics, and cloud infrastructure. Your use of those services is subject to their own terms and privacy policies. We are not responsible for the content, policies, or practices of any third-party websites or services.

10

Disclaimers and Limitation of Liability

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Food is prepared and sold by independent vendors, and we are not liable for the quality or safety of the food you order.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service will not exceed the amount you paid through the Service in the twelve (12) months preceding the event giving rise to the claim, or fifty dollars ($50), whichever is greater. We will not be liable for any indirect, incidental, special, consequential, or punitive damages. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

11

Indemnification

You agree to indemnify and hold harmless Slyderz and our officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Service, your breach of these Terms, or your violation of any law or the rights of a third party.

12

Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service, in whole or in part, at our discretion, including if we believe you have breached these Terms or that your continued use would create legal or security risks. Provisions of these Terms that by their nature should survive termination, including sections on intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive.

13

Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service or legal requirements. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email or within the Service. If you continue to use the Service after the changes take effect, you agree to be bound by the updated Terms.

14

Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Slyderz is established, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved through good-faith discussions first. If we cannot resolve a dispute informally, you agree that it will be resolved in the courts of that jurisdiction, and you consent to their jurisdiction.

15

Contact Us

If you have any questions about these Terms, the Service, or an order you placed, our support team is here to help.

Questions about these terms?

Our support team is happy to help. Reach out any time and we'll get back to you as soon as we can.

Email support team